Automation of the handling of requests in the transport company

Category: 

Marketing and Sales

Customer service

Industry: Logistics

About our client

A logistics company engaged in handling international transport orders, which receives hundreds of inquiries from customers in various formats every day. The number of inquiries caused difficulties in their efficient processing. The increasing number of orders and the diversity of data have forced the need to improve operational processes.

Main problems encountered by our client

The variety of query formats made it difficult to handle

Customer requests came in different formats (e.g. PDF, Excel, emails), which caused problems with their unification and manual entry into the system.

Manual data processing led to errors and delays

Manual data copying and analysis increased the risk of errors and increased the response time to customer inquiries.

Inconsistencies in the data hampered the execution of orders

The lack of consistency in the information provided by customers caused errors in orders, which negatively affected the efficiency of sales processes.

Inability to quickly track the status of queries

The team had difficulty monitoring what stage each query was at, which made it difficult to manage priorities and affected service delays.

As a respond to clients problems and challenges we implemented

Automatic conversion of data from different formats

Thanks to the integration of artificial intelligence and n8n, it became possible to automatically process files in various formats and convert them into a consistent form, ready to be saved in the system.

Automate the query process

A system has been created that independently analyzes emails, reads data from attachments (e.g. XLS, PDF, HTML) and automatically saves them in the Airtable database, eliminating the need for manual work.

Validation and instant error reporting system

Implemented an automatic data validation mechanism that detects irregularities and immediately sends notifications to the team or contacts the customer to clarify issues.

Dashboard for monitoring query status

An interactive dashboard has been implemented that shows the status of each query in real time, allowing the team to respond quickly and better manage priorities.

Benefits of implementation

Process automation reduced the risk of data errors by 75%.

Automated information processing has accelerated the response to customer inquiries by 60%.

Optimization of processes increased work efficiency and improved customer satisfaction.

Details of implementation

Deployment time

1 month

Time saved

225 h per month

Cost of implementation

9 000 EUR

Return on investment

after 4 months

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In accordance with Article 13 (1) of the General Data Protection Regulation of 27 April 2016 (GDPR), we inform you that the administrator of your personal data is Sagiton Sp. z o.o. with its registered office at ul. Legnicka 59/B26, 54-203 Wrocław, e-mail: gdpr@sagiton.pl

Your personal data will be processed in the scope of your name, email address and/or telephone number in order to respond to your enquiry/request for contact and provide feedback — on the basis of Art. 6 (1) lit. a GDPR, i.e. consent to the processing of personal data.

The data controller informs that your personal data will not be made available to third parties.

Your data will not be transferred outside the European Economic Area or to international organisations.

Your personal data will be processed until you withdraw your consent to the processing of data and also in the event that the purposes of processing these data cease.

You have the right to access, rectify, delete, restrict processing, transfer and object to your personal data.

If you give your consent, you have the right to withdraw your consent at any time. The exercise of the right to withdraw consent does not affect the processing that took place until the withdrawal of consent.

You have the right to lodge a complaint with the supervisory authority, i.e. the President of the Office for Personal Data Protection, ul. Stawki 2, 00-193 Warszawa.

Providing your personal data is a prerequisite for establishing contact with you by Sagiton Sp. z o.o. with its registered office at ul. Legnicka 59/B26, 54-203 Wrocław. If you do not provide personal data, Sagiton Sp. z o.o., will not be able to contact you.

Data Controller Sagiton Sp. z o.o. informs that it will not use your personal data for automated decision-making, which is based solely on automated processing, including profiling, and has legal effects on you or similarly significantly affects you.
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I hereby consent to the processing of my personal data by the Personal Data Administrator (hereinafter: “ADO”) — Sagiton Sp. z o.o. ul. Legnicka 59/B26, 54-203 Wrocław, in the scope of: name, email address or telephone, for marketing purposes, by Sagiton Sp. z o.o.

At the same time, I acknowledge that: at any time I can request the deletion of my personal data from ADO Sagiton Sp. z o.o., by sending to the e-mail address gdpr@sagiton.pl or in writing, to the address Sagiton Sp. z o.o., ul. Legnicka 59/B26, 54-203 Wrocław, a statement containing the relevant request, which will result in the deletion of my personal data from the ADO Sagiton Sp. z o.o.; I have the right to access the content of my data; providing my data is voluntary, although refusal to provide them is tantamount to not receiving them commercial information from Sagiton Sp. z o.o.
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I hereby consent to the processing of my personal data by the Personal Data Administrator (hereinafter: “ADO”) — Sagiton Sp. z o.o. ul. Legnicka 59/B26, 54-203 Wrocław, in the scope of: name, email address or telephone, for the purposes of selling products and services of Sagiton Sp. z o.o. and for the purpose of sending me feedback and contacting me by Sagiton Sp. z o.o.

At the same time, I acknowledge that: at any time I can request the deletion of my personal data from ADO Sagiton Sp. z o.o., by sending to the e-mail address gdpr@sagiton.pl. or in writing, to the address Sagiton Sp. z o.o., ul. Legnicka 59/B26, 54-203 Wrocław, a statement containing the relevant request, which will result in the deletion of my personal data from the ADO Sagiton database Sp. z o.o.; I have the right to access the content of my data; providing my data is voluntary, although refusal to provide them is tantamount to not receiving them information regarding the sale of products and services of Sagiton Sp. z o.o., as well as with non-receipt of feedback and contact with me by Sagiton Sp. z o.o.
Close
In accordance with Article 13 (1) of the General Data Protection Regulation of 27 April 2016 (GDPR), we inform you that the administrator of your personal data is Sagiton Sp. z o.o. with its registered office at ul. Legnicka 59/B26, 54-203 Wrocław, e-mail: gdpr@sagiton.pl

Your personal data will be processed in the scope of your name, email address and/or telephone number in order to respond to your enquiry/request for contact and provide feedback — on the basis of Art. 6 (1) lit. a GDPR, i.e. consent to the processing of personal data.

The data controller informs that your personal data will not be made available to third parties.

Your data will not be transferred outside the European Economic Area or to international organisations.

Your personal data will be processed until you withdraw your consent to the processing of data and also in the event that the purposes of processing these data cease.

You have the right to access, rectify, delete, restrict processing, transfer and object to your personal data.

If you give your consent, you have the right to withdraw your consent at any time. The exercise of the right to withdraw consent does not affect the processing that took place until the withdrawal of consent.

You have the right to lodge a complaint with the supervisory authority, i.e. the President of the Office for Personal Data Protection, ul. Stawki 2, 00-193 Warszawa.

Providing your personal data is a prerequisite for establishing contact with you by Sagiton Sp. z o.o. with its registered office at ul. Legnicka 59/B26, 54-203 Wrocław. If you do not provide personal data, Sagiton Sp. z o.o., will not be able to contact you.

Data Controller Sagiton Sp. z o.o. informs that it will not use your personal data for automated decision-making, which is based solely on automated processing, including profiling, and has legal effects on you or similarly significantly affects you.
Close
I hereby consent to the processing of my personal data by the Personal Data Administrator (hereinafter: “ADO”) — Sagiton Sp. z o.o. ul. Legnicka 59/B26, 54-203 Wrocław, in the scope of: name, email address or telephone, for marketing purposes, by Sagiton Sp. z o.o.

At the same time, I acknowledge that: at any time I can request the deletion of my personal data from ADO Sagiton Sp. z o.o., by sending to the e-mail address gdpr@sagiton.pl or in writing, to the address Sagiton Sp. z o.o., ul. Legnicka 59/B26, 54-203 Wrocław, a statement containing the relevant request, which will result in the deletion of my personal data from the ADO Sagiton Sp. z o.o.; I have the right to access the content of my data; providing my data is voluntary, although refusal to provide them is tantamount to not receiving them commercial information from Sagiton Sp. z o.o.
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