Category:
Mobile Apps
Customer service
Technologies we use: Android/iOS, PIM
Cost of implementation: 20 000 EUR
Implementation time: 3 months
Manufacturer of installation systems for construction, cooperating with installers and traders. The company needed a tool for easy access to technical documentation and interactive product presentation.
Lack of access to field instructions and documentation
Installers needed an app to access assembly instructions and technical documentation, even offline.
Unupdated technical materials
The customer had to ensure that installers were using the latest versions of documentation and how-to videos.
No internet access
Many construction sites had limited or no internet access, making it difficult to download the files you needed.
Restrictions on the presentation of large products
Traders could not take oversized products with them, which made it difficult to present to customers.
Problematic search for the right documentation
Installers often wasted time manually searching for instructions for a specific product model.
Creation of a mobile application for Android and iOS
We have developed an application that allows installers to quickly access manuals, documentation and how-to videos.
Integration with PIM/DAM
Connecting the application to the client system made it possible to automatically provide up-to-date data and materials for different regions and languages.
Offline mode with asset caching
The application stores instructions and materials on the device, which allows you to view them without access to the Internet.
AR module for product presentation
Retailers can use augmented reality (AR) to present products in real dimensions.
QR scanner for quick search
Users can scan QR codes on products to find relevant instructions and materials instantly.
Installers can view documentation offline, regardless of site conditions.
Automatic synchronization with the system provides access to the latest versions of documents.
Retailers can use AR to visualize large products without having to transport them.
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